AI that can do things, not just chat.
Most AI projects get stuck in the same place. The AI itself works fine. The problem is it cannot see your actual records, cannot update anything, and nobody decided what it is not allowed to do. None of that is really an AI problem. It is a plumbing problem, and plumbing is what we have been doing for years.
What we build
It reads your real information
We give it access to your documents, records and past enquiries, and it shows you which one it used for every answer. So you can always check its work.
It can actually do things
Look up an order, update a record, send a message. We test everything in a safe practice mode first, so nothing goes wrong on your live data.
It knows its limits
We decide in advance what it must never do. Personal details stay protected, and anything it is unsure about goes straight to a person.
It works wherever your customers are
WhatsApp, phone, text message, your website. All one conversation, so nobody has to repeat themselves when they switch.
We check it stays accurate
Every month we score its answers against what a good answer should look like. If something makes it worse, we catch it before your customers do.
You can see what it is doing
One simple dashboard: how fast it replies, how often it passes things to a person, and exactly what it is costing you.
We have already built AI into live phone and messaging systems for clients, including WhatsApp. What we have not done yet is a CargoWise project specifically. We would rather you read that here than find out on the call.