SmartBooking Hospitality PMS
Architecting a Multi-Tenant Hospitality PMS with Real-Time Room Grid and PCI-Ready Payment Pipelines.
The Challenge
Modern resorts and hotel operators require reservation systems that sync room status, billing, housekeeping, and front-desk calendars instantly. SmartBooking needed a secure, multi-tenant PMS to replace paper workflows and old desktop systems. Crucially, the platform had to secure guest credit cards, process global payments via Stripe/PayPal, and maintain absolute tenant database isolation.
The Solution
Our hospitality software engineering squads built a multi-tenant PMS utilizing the ABP Framework on ASP.NET Core 8 and Angular 17. We built a real-time reservation and room-status grid powered by SignalR WebSockets. Payments are processed securely behind PCI-ready Azure infrastructure (using VNets, Network Security Groups, and Web Application Firewalls). OpenIddict manages scope-based authentication, and Redis caching optimizes database reads.
The Process & Implementation
We structured the database layer with SQL Server for transactional integrity and Cosmos DB for flexible document storage. We designed clean GraphQL APIs to support fast, client-side queries. We built embedded Power BI dashboards for hotel operators, showing live reports for revenue per room, reservation trends, and cleaning queues. The entire system is deployed via Docker containers on Azure App Services.
The Results Delivered
The SmartBooking PMS launched successfully, automating front-desk operations across multiple resorts. Booking errors were eliminated, and hotel administrators track metrics through a unified cloud workspace.
Business & System Impact
- Zero Double-Bookings: SignalR grid updates sync room availability across all booking terminals in real-time.
- PCI-Compliant Payment Pipeline: Secure Azure VNet and Stripe checkout integrations safeguard guest payment cards.
- 30-Minute Check-in Acceleration: Housekeeping reports room statuses instantly on tablets, reducing check-in delays.
Technology Integration Stack
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